Customer Support Team – Our customer support team is U.S.-based and each member has experience working in an optometric practice. They understand the day-to-day issues of an optometric practice.
Flexible Training – RevolutionEHR assigns an Onboarding Specialist who works with you to implement the software in your practice. They will help you with a training plan, monitor progress, answer questions and schedule coaching sessions when needed.
Send feedback From Within RevolutionEHR – You have ability to send us feedback while you are logged in and using RevolutionEHR. Whether it’s a question on how to do something, a suggestion for how to improve the application or reporting a bug – the Feedback feature routes your comments to our support, development, and management teams.
Ask RevAssure – Ask our team of experts at RevAssure about any medical record documentation or coding questions you have and they will provide assistance.
Insight – Insight is our customer communication portal. We provide a wide range of content including application tips, release notes, training videos, product news, Meaningful Use information, webinar invitations and much more.
Application Dashboard – We are committed to transparency whenever we have an issue on our end that might cause you problems accessing the application. With 99.99% uptime, an outage is a rare occurrence. But if something does happen– we keep our customers informed through our Application Dashboard.
Quest to Attest – We have designed an all encompassing program to assist you in attesting for Meaningful Use in order to receive the government incentives.