40 Hours Recovered: How Dr. Rowson Reclaimed Her Time with RevBilling

The Client

Dr. Jodi L Rowson and Associates, Inc.

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Overview

Dr. Jodi Rowson runs a busy two-location practice inside VisionWorks in North Olmsted, Ohio. She sees 180 patients each week, so billing accuracy and reimbursement speed are key to keeping operations running smoothly.

For years, her team handled billing inhouse—often without a dedicated billing specialist—resulting in delays, denials, and lost revenue opportunities

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The Challenge

Like many optometry practices, Dr. Rowson's team managed insurance claims on top of their other front desk responsibilities. Some days, there was no one fully responsible for billing. That meant more claim errors, late submissions, and slower payments.

Without clear ownership, the revenue cycle suffered. Denials would pile up, and valuable reimbursements were missed or delayed.

"Without a dedicated person, you get increased denials, more errors, slower reimbursements."

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The Solution

Dr. Rowson turned to RevBilling to solve these problems—and the impact was immediate. RevBilling's team quickly identified two major issues that were affecting cash flow: an outdated payer ID and an associate who wasn’t fully credentialed at both locations.

In both cases, RevBilling stepped in, contacted the payers, resolved the issues, and got payments flowing again.

"Having a team that notices problems immediately so we can address them and get paid again—it's worth every penny."

She now works with a dedicated RevBilling specialist who communicates quickly and helps resolve questions as they come up. With RevBilling handling the submissions, posting, and denials, Dr. Rowson's team can focus on running a more efficient, profitable practice.

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The Results

Today, Dr. Rowson's practice is more efficient, less stressed, and financially stronger. RevBilling eliminated more than 40 hours of in-house work each week and brought structure to her billing process. Claims are submitted on time, denials are down, and patient billing is now consistent and reliable. She has a clear 90-day collections cycle in place, so no payments slip through the cracks.

"It has been a game-changer for me. My practice runs more efficiently, profits have increased, and my life is less stressful. I'm sorry I didn't do this years ago."

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