eyeSmith Sport & Fashion Optical: Thriving with RevolutionEHR

The Client

Company Name: eyeSmith Sport & Fashion Optical

Location: Kansas City, MO | Established 2012  

Practice Size: 7 employees

Website: https://www.eyesmithoptical.com/

Overview

Founded by industry veteran Rand Smith and his wife, eyeSmith Sport & Fashion Optical is an independent boutique known for premium frames, personalized styling, and hands-on service. After decades in wholesale and executive roles, Rand chose to wrap up his career on his own terms—owning a shop that treats customers like family.

The Challenge

Before RevolutionEHR, eyeSmith struggled with an unreliable, outdated point-of-sale system that created more problems than it solved:

• Conflict of interest: Their software provider was owned by a major retail competitor, which wasn’t acceptable for an independent boutique that values privacy and control.
• Constant system crashes disrupted daily operations.
• Weak technical support left issues unresolved.

“ It was a nightmare. We were crashing all the time, and they just didn’t support it.”

With an expanding inventory and growing customer base, Rand needed an EHR and practice management system that could handle the demandsof a busy, hardware-focused optical shop without adding headaches.

The Solution

RevolutionEHR delivered exactly what Rand’s business needed:

• Seamless onboarding. Rand’s data migrated over smoothly with hands-on help from Revolution’s implementation team.
• Rock-solid reliability. In seven years, eyeSmith has had just one hour of unexpected downtime—total.
• Optical-focused workflows. Built-in integration with VisionWeb means frame and lens orders move to the lab error-free.
• Scalable inventory. Today, the shop tracks 5,000–10,000 SKUs with zero limits as they grow.
• Custom reports on demand. From sales tax to year-over-year growth, Rand pulls accurate numbers instantly—with no need for spreadsheets.

When they did need help early on, Rand says the RevolutionEHR team was ready.

"The training was flawless. If I had a question, I’d just open chat. They’d respond immediately."

The Results

Seven years later, Rand and his team run a busy boutique with total peace of mind:

• Seamless daily operations. Orders move faster, customer data stays secure, and everything just works.
• Zero system headaches. No hidden costs, no frequent support calls because the system runs as promised.
• More time for customers. WithRevolutionEHR taking care of the back-end, Rand and his wife spend more time out front with their customers.

"Our business grows every year . . . and RevolutionEHR has grown with us. I don’t know why anyone in our business would choose anything else."