From Small Team to Multi-Location Practice: Isthmus Eye Care's Journey with Revolution EHR

Customer Overview

Customer: Dr. Callie Maursetter

Practice Name: Isthmus Eye Care

Industry: Optometry

Size: 8 doctors, 3 locations

Location: Central Wisconsin

Introduction

Isthmus Eye Care began as a small, close-knit team in central Wisconsin and has steadily grown into a thriving, multi-location practice. As their patient base expanded and more doctors joined the team, keeping everything connected—across locations, staff, and patient experiences—became a real priority.

Dr. Callie Maursetter, who also serves on the RevolutionEHR Advisory Council, played a key role in guiding the practice through this growth and making sure their technology supported both their operational needs and their commitment to exceptional patient care. RevolutionEHR stepped in as the solution that helped the practice streamline operations, empower staff, and deliver a consistently high standard of care, no matter which location a patient visited.

The Challenge

Growth brought new opportunities, but also new challenges for Isthmus Eye Care. As they added doctors and expanded to three locations, the logistics of managing patient records, scheduling, and communication became much more complex. Integrating a newly acquired practice meant developing consistent policies and procedures, and making sure everyone—across all sites—could access the information they needed to provide seamless care.

Before RevolutionEHR, the team found it difficult to keep patient data synchronized and struggled to offer flexibility for patients who needed to visit different locations. Staff and doctors needed a reliable way to communicate, track follow-ups, and make sure nothing slipped through the cracks.

The Solution

Switching to RevolutionEHR gave Isthmus Eye Care a unified platform designed specifically for optometry. With all patient information instantly accessible at any location, doctors and staff can maintain continuity of care, no matter where a patient is seen.

The task management tools help everyone stay accountable, ensuring referrals, follow-ups, and patient communications are handled efficiently. Integrated messaging makes it easy for patients to connect with the practice and for staff to respond promptly, even outside of appointments.

Online scheduling offers patients the flexibility to book at any location with the provider who best fit their needs. For a growing, multi-location practice, this level of connection and flexibility is a gamechanger.

The Results

With RevolutionEHR fully integrated into their workflow, Isthmus Eye Care saw meaningful improvements across the board. The practice was able to keep up with its rapid growth without missing a beat, delivering a smoother, more connected experience for both patients and staff.

Here's how RevolutionEHR made a measurable difference for Dr. Maursetter and her team.

• Seamless access to patient information across all locations: RevolutionEHR allowed doctors and staff to instantly access patient records at any office, making it easy to provide consistent care no matter where a patient was seen.
• Improved task management and accountability: The task module helped ensure that referrals, follow-ups, and patient communications were completed efficiently, reducing the risk of anything slipping through the cracks.
• Integrated communication tools: RevolutionEHR's messaging features made it simple for patients to reach out and for staff to respond quickly, even outside of appointments, which improved overall patient engagement and satisfaction.
• Flexible, patient-friendly scheduling: Online scheduling empowered patients to book appointments at the location and with the provider that worked best for them, enhancing convenience and access.
• Streamlined training and workflows: The platform's flexibility supported different learning styles among staff and made onboarding smoother, helping the team adapt as the practice grew.
• Business insights: RevolutionEHR's reporting features allowed Dr. Maursetter and her team to track key metrics, spot trends, and make informed decisions to support business growth and staff development.

These benefits helped Isthmus Eye Care maintain high standards of care, stay organized through rapid growth, and deliver a better experience for both patients and staff.

"I highly recommend the software. I live in it every day, so I appreciate all the functionality and how it's really designed for optometry. It has everything you need within the same space. I also think what sets Revolution apart is their ability to continue to adapt to future needs, take feedback, and continue to improve the product."