Instructions

If you intend to use this component with Finsweet's Table of Contents attributes follow these steps:

Remove the current class from the content27_link item as Webflows native current state will automatically be applied.
To add interactions which automatically expand and collapse sections in the table of contents select the content27_h-trigger element, add an element trigger and select Mouse click (tap)
For the 1st click select the custom animation Content 27 table of contents [Expand] and for the 2nd click select the custom animation Content 27 table of contents [Collapse].
In the Trigger Settings, deselect all checkboxes other than Desktop and above. This disables the interaction on tablet and below to prevent bugs when scrolling.

Highlights

Most patients look at online reviews, ratings, and feedback when choosing a healthcare provider.
A poor online reputation can result in fewer patients at your practice and lower ratings, which can hurt your long-term success.
Having the right tools to manage your online reputation can boost appointment numbers and help you increase patient satisfaction.
RevEngage is a patient engagement tool that helps you collect and monitor feedback and communicate better to improve reviews and referrals online.

For optometry practices, not managing your online reputation can lead to challenges like negative reviews slipping through the cracks or failing to promote your services effectively. With 81% of your potential patients using Google, 46% browsing Facebook, and 35% searching on YouTube for reviews and business information, any misstep in managing your online presence can push patients toward your competitors.

‍Fortunately, using the right tools can turn this around, making it easier to manage your reputation and showcase what makes your practice unique. Learn why your online reputation is crucial for patient satisfaction and retention and how RevEngage, an ancillary tool from RevolutionEHR, can simplify online reputation management for optometrists to attract and retain more patients.

Why Your Online Reputation Matters

For optometry clinic owners, your online reputation heavily influences patient choices. A 2021 study found that nearly 8 out of 10 people check out reviews online before picking their eye care provider. And it doesn’t stop there: Many of these folks are ready to ignore their insurance advice if they find a provider with excellent reviews.

So, what does this mean for you?

‍Positive reviews can lead to new patients choosing your clinic, and negative reviews might scare them off.

The study found that 37% of people avoid a provider due to bad reviews. This is why it’s essential to monitor your online reputation.

A better online rating draws more patients to your clinic. Even a two-star increase in ratings can boost your desirability by 10%. Managing negative reviews in healthcare to ensure your practice has a strong and positive presence online is a practical step to keep your business growing.

How RevEngage Helps You Manage Your Practice’s Online Reputation

RevEngage for optometry practices is a specialized tool that can help you streamline managing your online reputation and enhance patient engagement. It integrates seamlessly with RevolutionEHR software, offering features that allow you to manage and optimize your online reputation, including automated patient surveys and patient feedback collection.

‍Here are five ways RevEngage can help you get more patient reviews and manage them appropriately to keep your patients happy and your schedule full.

1. Simplify Online Review Collection

RevEngage simplifies the collection of online reviews, star ratings, and testimonials by automating the feedback process. After each appointment, it sends customized prompts to patients, encouraging online reviews that share their experiences.

For instance, you can easily prompt more patients to leave glowing reviews by texting them a link to rate their recent visit on sites like Google. This quick boost in positive feedback helps your practice stand out online. When people search for eye care, they’ll come across all the wonderful things others have said about you, making them more inclined to pick your practice.

2. Manage Online Ratings and Reviews

Managing online ratings and reviews is crucial for maintaining a stellar online reputation, and RevEngage provides the tools to do just that. It helps you gather feedback and oversee which reviews get highlighted, ensuring that your practice’s online presence is always positive and inviting.

‍RevEngage also comes with built-in satisfaction metrics, allowing you to quickly track your practice’s performance. This feature gives you a clear picture of your online reputation and patient satisfaction, helping you make data-driven decisions to improve your practice’s performance and attract more patients.

3. Get Honest Patient Feedback Through Surveys

In addition to reviews and testimonials, you can use RevEngage to send feedback surveys to gain specific insights into patient experiences. Unlike public reviews, surveys provide confidential, detailed feedback, allowing you to identify what needs improvement or what’s working well. This direct line to patient sentiment enables you to make meaningful changes that increase satisfaction.

With secure two-way texting and messaging, you can also respond to patient feedback privately. This shows them you value their input, strengthening trust and loyalty. RevEngage makes turning honest feedback into actionable steps for growing your practice easier.

“I have used four previous Optometric programs and EHRs. Revolution is the most impressive EHR to date. I also appreciate the ability of Revolution to continually make changes to improve their system.”

Name Surname

Position, Company name

Name Surname

Position, Company name

"RevolutionEHR is an unbelievably customizable product with exceptional “front of office” capabilities combined with an excellent EMR. All of this supported by a very friendly and helpful customer support staff with a genuine personal approach."

Robert MacAlpine

"With multiple locations, I can see what is happening from anywhere. I have doctors who were less than stellar on record keeping and this helps them be efficient and thorough."

Torrey Carlson

"The ability for us to access it anywhere and not have to run into the office on weekends to access a patient’s chart when they call is awesome."

Lauren Marshall

Office Manager, Downtown Eye Care

"RevolutionEHR is very easy to use, dependable, and has great customer service."

Jennie Huber

Biller, Mason Vision Center

"I like the ease of customization exams/encounters can be done "on the fly." Also the reporting is amazing!"

Angie Fouts

Office Manager, Vision Care Clinic, PC

"RevolutionEHR is easy to use and has a quick learning curve. It contains all the exam information necessary for our operation."

Nickolas Scavo

Optometrist, OD LensCrafters

"Best thought out EMR of any I have seen by far."

Ralph Hendrix

Optometrist, dc.rr.com

"Very easy to navigate and straight forward."

Casey Smith

Optometrist, The Ohio State University

"RevolutionEHR is intuitive, smooth, and works as advertised. I also like that it is a cloud-based system - very nice for multiple locations."

Eric Dale

Optometrist, Indiana University

"RevolutionEHR is easy to use and the customer support is great. They are constantly working to improve RevolutionEHR for all users."

Larry Motacek

Optometrist, Lifetime Vision 20/20

"I have ALWAYS found RevolutionEHR support to be helpful when I reach out to them. I love that the product is cloud-based as I can access it anywhere in the event of a patient emergency."

Kelly McGahen

Office Manager, Joel H McGahen OD. PC.

"I love how the encounters are customizable and thus have enabled us to pass insurance audits with a 100% score."

Linda Abney

Office Manager, Independent Creative Consultants

4. Reduce “No Shows” and Recapture Lost Revenue

RevEngage tackles the challenge of no-shows head-on, helping you save time and money with its suite of reminder tools. Features like 30-day “save the dates,” automated alerts, and traffic updates ensure your patients are well-informed and reminded of their appointments.

RevEngage’s capabilities, such as two-way texting for confirmations, recall reminders for follow-up appointments, and email campaigns for ongoing engagement, help you actively involve patients in their care.

‍This keeps your schedule full and your revenue flowing by reducing missed appointments.

5. Reach More Patients

RevEngage broadens your reach to more patients and bolsters your online reputation by ensuring every interaction with your practice is memorable. RevEngage lets you connect with patients with personalized touches like birthday email messages and target email campaigns, which make patients feel special and appreciated.

Prompt notifications let patients know when their glasses or contacts are ready for collection, keeping them informed and connected to your practice. These considerate messages highlight your excellent service, motivating patients to share their positive experiences online.

patient using a tablet to check out at vision care center

Advanced Features of RevEngage

Once patients choose your practice, RevEngage’s advanced features can help keep them engaged and loyal. The following tools ensure every interaction with your practice is seamless, personalized, and responsive, boosting patient satisfaction.

Digital waitlist messaging for efficient appointment management
Two-way image texting to enrich patient communication
Appt-based bulk messaging that optimizes outreach
Text message scheduling for timely reminders
Traffic alerts to minimize late arrivals
Automated voice reminders that enhance engagement
Provider and encounter-based messaging to personalize patient care

Master Your Practice’s Digital Footprint with RevEngage

In today’s digital environment, you need online-focused optometry practice growth strategies to stay relevant and visible to potential patients. To cultivate your eye care clinic’s digital reputation, you need a reliable, efficient service like RevEngage.

With its advanced features, from digital waitlist messaging to personalized provider communications, RevEngage allows you to focus on providing exceptional eye care — seamlessly from within your EHR. Experience how RevolutionEHR and RevEngage can improve your patient interactions and boost your online reputation.

‍Schedule a demo today.

RevolutionEHR Team

Backed by deep expertise in optometry and a commitment to the success of eye care practices, RevolutionEHR offers insights and perspectives designed to help providers streamline operations, enhance patient care, and thrive in a changing healthcare landscape.