logo
Solutions
Electronic Health Records

Digital charting tools

Add-on products
RevAspire

Simplified CMS reporting

RevBilling

Hassle-free claims management

RevClear

Fast, accurate claim processing

RevDirect

HIPAA-compliant provider communication

RevEngage

Supercharged patient engagement

RevIntake

Streamlined intake and scheduling

RevPayments

Integrated payment processing

Practices
Single LocationMulti LocationNew PracticesCorporate-AffiliatedSpecialties Colleges & SchoolsOptical Shops
Pricing
Resources
BlogeBooksWebinarsAll Resources
Company
About UsSupportSwitching EHRs?TestimonialsPartnersContact Us
Login
Request a demo
Request a demo
Blog
Practice Management

Webinar Recap: 7 Proven Employee Retention Strategies for Optometry Practices

By
RevolutionEHR Team
Apr 23, 2025
•
5 min read
Share this post
Two smiling opticians stand in front of a wall of eyeglasses
Instructions
If you intend to use this component with Finsweet's Table of Contents attributes follow these steps:
  1. Remove the current class from the content27_link item as Webflows native current state will automatically be applied.
  2. To add interactions which automatically expand and collapse sections in the table of contents select the content27_h-trigger element, add an element trigger and select Mouse click (tap)
  3. For the 1st click select the custom animation Content 27 table of contents [Expand] and for the 2nd click select the custom animation Content 27 table of contents [Collapse].
  4. In the Trigger Settings, deselect all checkboxes other than Desktop and above. This disables the interaction on tablet and below to prevent bugs when scrolling.
Table of Contents
Heading 2
Heading 3
Heading 4
Heading 5
Heading 6
Related Articles
The Hyperlocal Advantage: How to Grow Local Contact Lens Orders
Trends in Optometry Practice Management
Get to Know the Biggest Vendors in Contact Lens Ordering
How to Transition from Paper to EHR
Webinar Recap: 7 Proven Employee Retention Strategies for Optometry Practices
Related eBooks
Local SEO for optometrists
Seasonal Recall and Recare Strategy: Boost Patient Visits This Spring
Financial Best Practices for Multi-Location Optometry Practices
Closing the Year Right: A Year-End Planner for Optometrists
The Optometrist’s Handbook for Billing Diabetic Eye Conditions
Related Webinars
Turning Your Optometry Practice Into a Billing Powerhouse
From Clicks to Patients: The Optometrist’s Guide to Winning with SEO
Beyond the Purchase: Streamline Your Operations as a New Owner
Turnover-Proof Your Practice: 7 Ways to Keep Your Best Employees
Year-End Billing Review: Key Strategies for Optometry Practices

Your best employee just handed in their resignation. Now what?

If you’re like most practice owners, you’re not just losing a skilled team member—you’re losing time, momentum, and money. Staff turnover isn’t just inconvenient. It’s costly. 

Replacing an employee can cost up to 50-60 percent of their annual salary.

That’s why RevolutionEHR recently hosted a can’t-miss webinar: “Turnover-Proof Your Practice: Employee Retention Strategies,” led by seasoned optometrist and former AOA President Dr. Dory Carlson. 

Dr. Carlson’s North Dakota practice has maintained a low turnover rate for decades—and in this session, she shared exactly how she does it.

Whether you’re building a team or trying to retain your rock stars, here’s a look at the seven key strategies Dr. Carlson swears by.

1. Build Culture from the Top Down

Every practice takes on the personality of its leader. If a team feels unsupported, disconnected, or undervalued, leadership plays a critical role. One of the most important things a practice owner can do is commit to developing their leadership skills—through books, podcasts, peer groups, or coaching.

Great leaders create strong cultures by setting the tone, defining expectations, and showing appreciation consistently. 

“People don’t quit jobs—they quit bosses.”

2. Prioritize Emotional Intelligence (EQ)

Hiring for technical skills alone isn’t enough—especially when you’re managing a multi-generational workforce.

Emotional intelligence (EQ) isn’t just a “nice to have.” It’s one of the most important drivers of retention—especially when managing multi-generational teams.

EQ includes self-awareness, empathy, communication, and the ability to resolve conflict effectively. And it’s not just about leadership. When teams understand and practice EQ, workplace stress decreases, collaboration improves, and people feel more understood and supported.

High-EQ practices experience:

  • Better communication
  • Reduced conflict
  • Increased team cohesion
Recommended Resource: Emotional Intelligence 2.0 by Travis Bradberry

3. Hire for Attitude, Not Just Experience

Hiring experienced candidates may seem like the fastest route to productivity, but experience alone doesn’t guarantee long-term success. 

Attitude, personality, and cultural fit are often more predictive of retention.

Successful leaders prioritize positivity, adaptability, and team-first thinking over years of optical experience. Tools like DISC assessments can help identify personality traits and team fit. 

Simple behavioral interview questions can reveal mindset and values

4. Offer More Than Just a Paycheck

Competitive pay is a given, but it’s only one part of the retention equation. Employees increasingly value flexibility, stability, and work-life balance.

Key benefits that drive loyalty include:

  • Health and dental insurance. Even partial coverage shows commitment.
  • Retirement plans. Simple IRA options with matching contributions are powerful retention tools.
  • Flexible scheduling. Especially for employees balancing caregiving or secondary jobs.
    Profit-sharing or quarterly bonuses. These build a sense of ownership and team alignment.
Flexible scheduling is top priority.

5. Give Employees a Path to Grow

The fastest way to lose a good employee? Let them stagnate. Practices that retain top talent make growth part of the culture.

Consider these strategies:

  • Setting clear job descriptions and expectations
  • Creating role progression paths
  • Delegating meaningful responsibilities
  • Offering CE or industry event access to team members (not just doctors)
  • Holding annual development meetings with each employee

Good leaders make sure every team member knows how they can grow in responsibility and compensation. That includes ongoing education, cross-training, and participation in events like Vision Expo and AOA meetings. 

When employees see a future in the practice, they’re more likely to invest in the present.

“People want to feel like they’re going somewhere. Even if that place is right where they are—but more skilled and valued.”

6. Make Weekly Communication Sacred

Want a team that runs like clockwork? Start with consistent communication.

Hold weekly staff meetings where every voice is heard. The agenda should include:

  • Practice updates
  • Wins and shoutouts
  • Challenges and feedback
  • Brainstorming on workflow improvements

This rhythm builds transparency, alignment, and trust.

5-star review
“I have used four previous Optometric programs and EHRs. Revolution is the most impressive EHR to date. I also appreciate the ability of Revolution to continually make changes to improve their system.”

Name Surname

Position, Company name

star rating
“I have used four previous Optometric programs and EHRs. Revolution is the most impressive EHR to date. I also appreciate the ability of Revolution to continually make changes to improve their system.”

Name Surname

Position, Company name

5-star review
"RevolutionEHR is an unbelievably customizable product with exceptional “front of office” capabilities combined with an excellent EMR. All of this supported by a very friendly and helpful customer support staff with a genuine personal approach."

Robert MacAlpine

OD

5-star review
"With multiple locations, I can see what is happening from anywhere. I have doctors who were less than stellar on record keeping and this helps them be efficient and thorough."

Torrey Carlson

OD

5-star review
"The ability for us to access it anywhere and not have to run into the office on weekends to access a patient’s chart when they call is awesome."

Lauren Marshall

Office Manager, Downtown Eye Care

5-star review
"RevolutionEHR is very easy to use, dependable, and has great customer service."

Jennie Huber

Biller, Mason Vision Center

5-star review
"I like the ease of customization exams/encounters can be done "on the fly." Also the reporting is amazing!"

Angie Fouts

Office Manager, Vision Care Clinic, PC

5-star review
"RevolutionEHR is easy to use and has a quick learning curve. It contains all the exam information necessary for our operation."

Nickolas Scavo

Optometrist, OD LensCrafters

5-star review
"Best thought out EMR of any I have seen by far."

Ralph Hendrix

Optometrist, dc.rr.com

5-star review
"Very easy to navigate and straight forward."

Casey Smith

Optometrist, The Ohio State University

5-star review
"RevolutionEHR is intuitive, smooth, and works as advertised. I also like that it is a cloud-based system - very nice for multiple locations."

Eric Dale

Optometrist, Indiana University

5-star review
"RevolutionEHR is easy to use and the customer support is great. They are constantly working to improve RevolutionEHR for all users."

Larry Motacek

Optometrist, Lifetime Vision 20/20

5-star review
"I have ALWAYS found RevolutionEHR support to be helpful when I reach out to them. I love that the product is cloud-based as I can access it anywhere in the event of a patient emergency."

Kelly McGahen

Office Manager, Joel H McGahen OD. PC.

5-star review
"I love how the encounters are customizable and thus have enabled us to pass insurance audits with a 100% score."

Linda Abney

Office Manager, Independent Creative Consultants

7. Build a Culture Employees Don’t Want to Leave

When your team feels like a family, retention takes care of itself.

Dr. Carlson’s staff has stayed with her for decades. Why? Because they feel valued—and they value each other.

Simple but powerful culture boosters:

  • Celebrate birthdays and anniversaries
  • Create shared rituals like “Friday Fun Day” or quarterly outings
  • Ask for feedback regularly—and act on it
  • Make the workplace feel safe, inclusive, and energizing
Cloud-based tools keep teams on the same page.

Key Takeaways: What Optometry Leaders Can Do Today

Here’s how you can start reducing turnover this week:

  • Assess your leadership style. How are you contributing to your culture—positively or negatively?
  • Start an EQ book club. Invite your team to read Emotional Intelligence 2.0 and discuss takeaways.
  • Revisit your benefits. Even one new perk—like flex hours—can improve retention.
  • Create a growth plan for every role. Meet with each team member to map out their future in your practice.
  • Commit to weekly meetings. Make communication non-negotiable.

About Dr. Dory Carlson

Dr. Carlson is a practicing optometrist and co-owner of Heartland Eye Care in North Dakota. A former President of the American Optometric Association, she’s passionate about helping practices create thriving cultures where team members grow, stay, and succeed.

Watch the Webinar

The webinar is full of actionable insights for optometrists. Watch it on demand here to catch Dr. Carlson’s full insights and downloadable tools.

Looking for More Ways to Support Your Staff?

RevolutionEHR was designed by optometrists for optometrists. Our all-in-one platform streamlines workflows, boosts efficiency, and frees your team to do their best work. Plus, our integrated tools like RevEngage and RevBilling help support staff across the patient journey.

Schedule your personalized demo today.

A New Vision for Your Optometry Practice
RevolutionEHR Team
RevolutionEHR Team

Backed by deep expertise in optometry and a commitment to the success of eye care practices, RevolutionEHR offers insights and perspectives designed to help providers streamline operations, enhance patient care, and thrive in a changing healthcare landscape.

logo
Solutions
RevAspire
RevBilling
RevClear
RevEngage
RevIntake
RevPayments
RevDirect
Practices
Single Location
Multi Location
New Practices
Corporate Affiliated
Specialties
Colleges & Schools
Learn
Blog
eBooks
Webinars
All Resources
About
Switching EHRs?
Careers
Partners
News
Contact Us
SMS Opt-in
Support
© RevolutionEHR
changelog
Status
Privacy policy