How RevolutionEHR Helps Multi-Location Practices Stay in Sync with Integrated Solutions
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Introduction: The Growing Pains of Expansion
When your practice grows, so do the challenges of keeping every location, every patient record, and every staff member in sync. Expansion brings opportunity, but it also creates new complexities that can strain your systems and your team.
Isthmus Eye Care, a thriving three-location practice in Central Wisconsin, faced this exact challenge. Under the leadership of Dr. Callie Maursetter, the team discovered that a connected technology platform was essential to maintain consistent, high-quality care across locations.
Later in this post, we’ll share their full story—and how RevolutionEHR's multi-location integrated software became the foundation that keeps their practice running smoothly.
The Challenge: Keeping Every Location on the Same Page
Growing from one office to several isn’t just about opening new doors—it’s about keeping them all connected. The complexity of managing schedules, patient records, and staff communication multiplies quickly.
Complexity Increases with Growth
Multi-location practices often find themselves juggling multiple systems that don’t talk to each other. Scheduling software may be separate from the EHR, and communication tools may live in yet another platform. This lack of integration leads to inefficiencies, duplicated work, and delays in patient care.
Adding to the challenge, bringing a newly acquired location into the fold means aligning policies, workflows, and culture—all while trying to avoid disruptions in patient service.
The Risk of Disconnected Systems
Without a unified solution, practices face real risks:
- Missed follow-ups and inconsistent care quality. Important patient updates can get lost if records aren’t instantly available across locations.
- Limited patient flexibility. A patient seen at one location may not be able to book easily at another.
- Increased staff frustration. Different systems require more training, and staff spend more time on manual tasks instead of patient care.
For practices aiming to grow and still maintain a personal touch, these challenges can become serious roadblocks.
The Solution: RevolutionEHR’s Integrated Multi-Location Platform
To meet the demands of a multi-location practice, you need technology that does more than store data—it needs to connect your people, processes, and patients in one place. That’s where RevolutionEHR excels.
Here’s why.
One Platform for All Locations
With RevolutionEHR, every location operates within the same secure, cloud-based platform. Role-based permissions ensure that staff members see only the information relevant to their role, while doctors and managers can access a complete view of patient records, schedules, and reports from anywhere.
No more waiting for overnight syncs or worrying about whether the data in front of you is up to date.
Cross-Location Scheduling
A unified scheduling system allows staff to see real-time availability for all providers, at every location. Patients can book appointments where and when it works best for them, regardless of where they were last seen.
This flexibility improves patient satisfaction while optimizing provider schedules and reducing gaps.
Data Sharing and Patient Record Synchronization
In RevolutionEHR, patient records are centralized. Whether a patient walks into the office across town or visits their regular location, the doctor sees the same, complete chart.
This eliminates duplicate entry, reduces errors, and ensures the entire care team is working with the same information.
Built-In Task Management
Beyond scheduling and records, RevolutionEHR includes task management tools that help keep everyone accountable. Follow-ups, referrals, and patient communications can be assigned, tracked, and marked complete—all without sticky notes or manual reminders.
It’s a clear way to keep important tasks from slipping through the cracks.
Case Study: Isthmus Eye Care’s Multi-Location Success
Isthmus Eye Care, with eight doctors across three locations, needed a system that could keep pace with their growth. As a member of the RevolutionEHR Advisory Council, Dr. Callie Maursetter had a unique perspective on how technology could support both patient care and business operations.
Before RevolutionEHR: The team struggled to keep patient data synchronized across locations, making it difficult to offer the flexibility patients wanted. Staff relied on manual processes for communication and task tracking, increasing the chance that important details could be missed.
After RevolutionEHR: Everything changed.
- Seamless access to patient information. Doctors could provide continuity of care no matter where the patient was seen.
- Improved task management. Follow-ups and communications were completed more efficiently.
- Integrated communication tools. Patients received timely responses, even outside of appointments.
- Flexible scheduling. Patients booked where and with whom they preferred, without limitations.
- Actionable business insights. Reports revealed trends, supported staff development, and informed growth decisions.
Dr. Maursetter explains:
“It’s all in the same system. Whether a patient had their exam at one location and needs to go to another, it’s no problem—it’s all connected. That flexibility helps our doctors provide better care because they have all the information they need right in front of them.”
This streamlined connectivity has allowed Isthmus Eye Care to maintain high standards of care while expanding—and to do so with confidence that every location operates as part of one cohesive whole.
3 Key Benefits for Multi-Location Practices
The benefits of RevolutionEHR extend beyond convenience. They translate directly into better care, happier patients, and smoother operations.
1. Seamless Access Anywhere
Because RevolutionEHR is cloud-based, real-time patient data is accessible from any device. There’s no waiting for updates or worrying about outdated charts. Providers can log in from any location—or even from home—to review cases, prepare for visits, or check on follow-ups.
2. Consistent Patient Experience
Patients should feel the same quality of care at every location. RevolutionEHR standardizes workflows, ensuring that whether a patient visits a downtown office or a suburban branch, their experience is seamless and familiar.
Consistency builds trust, and trust builds loyalty.
3. Efficiency and Staff Empowerment
Training is faster and easier when every location uses the same system. RevolutionEHR supports different learning styles, helping new team members get up to speed quickly. Centralized reporting tools give leadership a clear view of performance, financials, and trends, empowering them to make informed, proactive decisions.
Why RevolutionEHR Outperforms Other Solutions
While other systems may offer parts of the picture, RevolutionEHR delivers the whole solution in a way that’s uniquely suited to optometry.
True All-in-One Platform
From scheduling and charting to billing, patient engagement, and reporting, everything happens with a single login. This eliminates the need to juggle multiple platforms and reduces the risk of errors when transferring data.
Built for Optometry
Unlike generic EHR systems, RevolutionEHR was designed for optometry from the ground up. It includes optometry-specific features such as automated coding for eye exams and integrated optical ordering—tools that speak the language of your practice.
Cloud Accessibility
RevolutionEHR’s cloud architecture means you can securely access your system from anywhere. HIPAA-compliant encryption and automatic backups protect patient data while giving your team the flexibility to work where they need to.
For multi-location practices, that flexibility is essential.
Keeping Every Location in Sync with RevolutionEHR
Running a multi-location practice comes with unique challenges, but with the right tools, those challenges become opportunities. RevolutionEHR connects your team, your data, and your patients in a single, integrated platform—so you can focus on delivering exceptional care.
As Isthmus Eye Care’s story shows, when every location operates in sync, growth doesn’t have to mean compromise. With RevolutionEHR, you can scale your practice while maintaining the personalized, consistent experience your patients expect.
Schedule your free demo today to see how easy managing multiple locations can be.
FAQs
How does RevolutionEHR protect patient data across locations?
RevolutionEHR uses medical-grade encryption, automatic cloud backups, and role-based permissions to safeguard patient information. This ensures sensitive data is both secure and accessible only to authorized team members.
Is scheduling and reporting unified across multiple locations?
Yes. RevolutionEHR provides one system to view and manage schedules, patient records, and performance dashboards across all offices in real time, eliminating synchronization issues.
Can it integrate with equipment at every location?
Absolutely. RevolutionEHR offers industry-leading integrations with diagnostic devices, optical workflows, and other tools, ensuring consistent workflows across all sites.
How does RevolutionEHR handle billing for multiple locations?
The platform consolidates billing under one system while allowing for location-specific billing providers, NPIs, and tax IDs. This streamlines claims processing and keeps revenue management organized.
Can I customize automated patient messaging by location?
Yes. You can tailor appointment reminders, recalls, and other notifications based on each location’s preferences, including message timing, templates, and delivery methods.
Is it easy to train staff in different locations?
RevolutionEHR offers flexible learning options, comprehensive onboarding, and ongoing support to help staff at all locations adapt quickly. This reduces training time and ensures consistent workflows.
Will RevolutionEHR support my corporate-affiliated or retail practice model?
Yes. The platform is designed to adapt to various practice sizes and structures, from corporate-affiliated groups to part-time retail setups, with customizable workflows to meet specific operational needs.
How reliable is RevolutionEHR’s customer support for multi-location practices?
RevolutionEHR delivers responsive, knowledgeable support to ensure your team gets timely assistance. This helps keep operations running smoothly, no matter how many locations you manage.
Backed by deep expertise in optometry and a commitment to the success of eye care practices, RevolutionEHR offers insights and perspectives designed to help providers streamline operations, enhance patient care, and thrive in a changing healthcare landscape.